Effective date: 13 April 2026 · Future One Group Pty Ltd · ABN 34 651 732 857
Future One Group Pty Ltd
34 651 732 857
Trusio (trusio.com.au)
Level 4, 799 Pacific Highway, Chatswood NSW 2067
hello@trusio.com.au
13 April 2026
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Our Commitment to Privacy
Future One Group Pty Ltd (trading as Trusio) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, hold, and disclose personal information in connection with the operation of the Trusio platform. By using our platform, you consent to the practices described in this Policy.
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What Personal Information We Collect
We collect personal information that is necessary for the operation of the Platform. This includes:
Supplier (user) information: name, company name, ABN, email address, phone number, billing information, and account credentials.
Applicant (credit applicant) information: company name, ABN, ACN, director names, email addresses, phone numbers, residential or business addresses, and date of birth (where provided).
Identity documents: copies of driver's licences, passports, or other government-issued identity documents uploaded by applicants for Personal Guarantee verification purposes.
Electronic signature data: typed or uploaded signatures, IP addresses, device information, and timestamps recorded at the time of document execution.
Credit-related information: credit scores, payment history, court actions, defaults, and other information sourced from third-party credit bureaus (including CreditorWatch).
Usage data: log data, IP addresses, browser type, pages visited, and other diagnostic information collected automatically when you use the Platform.
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How We Collect Personal Information
We collect personal information:
directly from you when you register for an account, submit an application, or use the Platform;
from credit applicants who complete application forms sent by our users;
from third-party credit bureaus and data providers (including CreditorWatch and the Australian Business Register) in connection with credit assessments; and
automatically through the use of cookies and similar technologies when you access the Platform.
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How We Use Personal Information
We use personal information to:
provide, operate, and improve the Platform;
facilitate the credit application and onboarding process between suppliers and their customers;
generate and store documents, including Personal Guarantee deeds and credit reports;
verify identity and maintain audit trails for electronic document execution;
process payments and manage billing;
send transactional emails and platform notifications;
comply with our legal obligations; and
respond to enquiries and provide customer support.
We do not sell personal information to third parties. We do not use personal information for direct marketing without consent.
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Disclosure of Personal Information
We may disclose personal information to:
Suppliers using the Platform — applicant information submitted through the platform is disclosed to the supplier who initiated the application process.
Third-party service providers — including Supabase (database and storage), Stripe (payment processing), and email delivery services, who process data on our behalf under appropriate data processing agreements.
Credit bureaus — where a user obtains a credit report, the applicant's information is submitted to CreditorWatch or other authorised credit bureaus.
Legal and regulatory authorities — where required by law, court order, or regulatory authority.
We do not disclose personal information to overseas recipients other than to cloud service providers whose servers may be located outside Australia. Where we do so, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.
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Credit Reporting Information
Where users of the Platform obtain credit reports on applicants, this involves the collection and use of credit eligibility information regulated by the Privacy (Credit Reporting) Code 2014.
Credit reports are obtained only where the applicant has provided their written consent through the Platform's consent workflow. Credit information is used solely for the purpose of assessing the applicant's creditworthiness for the relevant trade credit application.
Applicants have the right to request access to their credit information and to dispute any inaccuracies directly with the relevant credit reporting body.
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Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
encrypted data transmission (TLS/HTTPS);
secure cloud storage with access controls;
authentication and authorisation controls on all data access;
regular security reviews of our systems and processes.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
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Data Retention
We retain personal information for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:
Account and application data is retained for a minimum of 7 years following the last activity, consistent with Australian commercial and taxation record-keeping requirements.
Electronic signature audit trails and executed documents are retained for a minimum of 7 years.
Identity documents uploaded for Personal Guarantee purposes are retained for a minimum of 7 years following execution.
When data is no longer required, it is securely deleted or de-identified.
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Cookies and Tracking
The Platform uses cookies and similar technologies to maintain your session, remember your preferences, and collect usage analytics. You may disable cookies in your browser settings, but this may affect the functionality of the Platform.
We use Supabase for authentication session management. We do not use third-party advertising or tracking cookies.
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Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you;
Correct personal information that is inaccurate, out of date, incomplete, or misleading;
Complain about a breach of the Australian Privacy Principles.
To exercise any of these rights, please contact us at hello@trusio.com.au. We will respond to requests within 30 days.
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Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in the first instance at chen@futureone.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
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Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by displaying a notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy.
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Contact Us
For any privacy-related enquiries, please contact our Privacy Officer: